Refund policy

Boo-boo's Refund Policy

We accept refunds and exchanges within 60 days. 
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If there are any signs of physical damage, extreme temperature exposure or over-watering the refund policy is void.

To be eligible for a return, your Boo-Boo Plant must be in the same condition that you received it and taken care off by providing water and sunlight as specified on the specific specie page. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds:
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
support@boobooplant.com

Boo-boo's Sale:
Only regular priced Boo-boo's may be refunded, unfortunately sale items cannot be refunded. (For example if you buy 3 and get the 4th free, you can not return 3 species and keep the 4th.)

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (support@boobooplant.com).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For special services such as Capsule print, Capsule stickers or Packing design the refund will be partial. Therefore only the Boo-Boo's price (as negotiated) will be refunded to you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.